service cloud specialist superbadge challenge 2

I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Does this help? That proved to be incorrect. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I have used knowledge 1000 times and have never had anything like this. Thanks a lot. Right now he' taking a nap.so I'm off to edit some reports! When I made mistakes, I simply reverted to the last saved version. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Add to Favorites. Yes you do. Review the steps to rename the console to 'Cloud Support Service Console'. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I was very impressed by this post, this site has always been pleasant news. i could pass the challenge, so great to have some experts available like you! I made two dollars today! Hi All,Im struggling to complete challege 6. This thing is just hosed and I'm only on #2. Use the search o. Hello! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Could you share some details of what you have? Will you be able to guide me? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. for Challenge 7. You write beautiful things. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. This comment has been removed by the author. I kept that particular module open one on screen while I walked through this step. We can't find a field called 'Question Long Text Area'. Still stuck? But I have created this Data Category, so I'm not sure what the issue is. These have different SLA milestones an agent has to hit its the same in this section. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Sounds like an easy oops! I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." ", There are two options for email to case. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. hours of inactivity vs hours of being created. It is reason i m getting this error. I usually visit your website and I always learn something new from here. When you start a create a new report, simply click to start with a clean screen. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. All reactions. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. "I named the process :"Cloud Technical Team" !Not sure what is going on .. This way, I can take a deeper look. I learned so much doing it. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! If you did them recently, try not to leave it too long to attempt this superbadge. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Skip Main Navigation. Telecom Billing System2. Do you have "Billing Topics" as a top data category with the 2 sub categories? "Please help to resolve this. Luckily, the macros module was very fresh in my mind. No idea what is missing. any ideas? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ask Question Asked 2 years, 8 months ago. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Ensure you select the correct Chart format." "Can you please help me, what am I missing? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. hmmmm I think I just had to drag the filed onto the layout. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Hello, I passed the first challenge but i still have a question. Thank you for your time and response. I can only click on the Email tab. Tweak service Console. I've been in this challenge for hours now. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Some changes are done at Challenge 2. Gosh how frustrating! Anyone studying for their Service Cloud consultant certification. Thank you sooo much, you were right! I have named and renamed it (Over and over and over). :), I am unable to solve this. Right now he' taking a nap.so I'm off to edit some reports! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. A mistake I have made many times as well! Use another way to specify capacity for the routing configurations. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Issue was with the Lightning Page Layout. Well occasionally send you account related emails. Go to a case- check the Status options. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. If the action is missing from the page layout, it will not show up as an option in the feed. Initial Response milestone- You only need 1 criteria. Would you like to share a few more details on how you currently have things set up? Glad you figured it out! this blog is beneficial and great information to share with us. Thanks for your advice and help. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Alas, fingers crossed for the next challenges. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Confused? Thanks! Change the labels for Case and Product To Maintenance Request and Equipment respectively. Cloudy Technical Team is correct name wise for both the record type and the process. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. 3. Ensure Agents have access to Knowledge when viewing a Case". We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. If you need more help, leave a comment! We recommend using a new Developer Edition (DE) to check this challenge. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Making dinner for Mom! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I have created also both categories. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I used a new trailhead playground created exclusively for the service cloud badge. I tried 10 different possibilities. "Im not able to add instructions in the macro. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Why the change of heart? I am the Trailhead Baby! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Note the filter. Your help is needed! Usually this is due to some pre-existing configuration or code in the challenge Org. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hello Trailhead Baby! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ensure you set up the routing for Basic Cases properly." Sometimes it seems that the most frustrating problems have the simplest solutions. When it works it plays a sound to tell you that a case has been assigned to you. 1 is checked that should not be checked. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. The demand for UI/UX design implementation is continuing to grow. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Service Cloud Specialist Superbadge. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Keep up the good work. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Click on the category and note the "group unique name" - verify that it is Billing_Topics. You will need it. But trailhead gives an error message back. hey,yes it was, i figured out after you replied. Below are tips and gotchas for each report / dashboard. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. And it's a little trickybut you can find out if you google it:). Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Good to hear!!! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. The free lemonade offer worked! Hi Trailhead Baby, I'm losing my mind here. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Sales at Lychee shadow If easier, feel free to email me some screenshots- rebecca@capstorm.com. Could you share a bit more details on what you have done for this step? Book Now. Already on GitHub? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Install the unmanaged package from the prework if you haven't already. You, my amazing reader, get more than tips for a Salesforce Superbadge. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. rebecca@capstorm.com. MVNO Providers3. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Thanks. My brother has started to play with me! Thanks!!! Think of this like a Sales Process. where you have opportunity stages associated with the process. "This is a standard app. Start in setup. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. took me 2 hours to undersand that, and without your comment I could have been there forever!! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left.

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