regus retainer refund

A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. *Ts&Cs apply; participating locations only. Interested in a new product or service? You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The complaint has been investigated and resolved to the customer's satisfaction. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Office staff are always friendly. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Company CEO: Linda Worthington This does not affect customers who have a permanent space as these are reserved specifically for them. This will ensure the agreement ends at the current final date and will not renew further. It is clean and smart and well organised. Where appropriate, well also take steps to prevent the situation from happening again. Sandra promised me to escalate my procedure below, however, when could I get it safely? It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We ask all our customers to add an automated payment method to their account. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Absolutely unacceptable behavior. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. There is non existent customer service department. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Get Regus can be contacted at (262) 832-3700. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Any that you do not require can be opted out through your online account. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Trustpilot is assessing this review in accordance with our flagging process. Thanks again for your comments which help us improve. The company left an official comment on this complaint. Best, Lorraine Brule Global Customer Service at Regus. That exception is made on the understanding that an additional service retainer is payable. This will ensure the agreement ends at the current final date and will not renew further. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Find out how we combat fake reviews. Please email me at Lorraine.brule@regus.com with your company name and details. This is a multi-location business. Setting up an automated payment is straight forward and can be done through the online portal. So last week I logged in to cancel my membership. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Regus keeps its policy for payment from customers, only. October 23 evening However, we will ask you to go through some security steps as part of our fraud-prevention policy. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. A member of our team will get back to you as soon as we have the details. It can take many months and still not response. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Where appropriate, well also take steps to prevent the situation from happening again. Suggested companies are based on peoples browsing tendencies. They charge your card for amounts more than stipulated on invoices! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. ive been trying to get my money back ever since. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. This does not affect customers who have a permanent space as these are reserved specifically for them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Thanks again for your comments which help us improve. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I would like to help you further in this matter but haven't been able to identify your account. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. October 8 but when u need support / CS to talk and solve ur problems its literally non existant. We also ensure all reviews are published without moderation. Your satisfaction is very important. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Changes in an organization are about more than just policies. I have been renting an office space at Regus in Kings Hill for over 12m now. You will regret signing with Regus. Best regards,Michelle Spire. Available for as little as a day, or as long as you need. September 22 Avoid at all costs. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Were clear about this from day one. That exception is made on the understanding that an additional service retainer is payable. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Unacceptable billing practices. Receptionist only can communicate by email, even for the most important things for your business. This course is a must for every manager who aspires to be a leader and a success in his or her career. Requesting your refund is easy. The company left an official comment to this complaint. We have office space and more to suit all budgets, in every city of the world. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. We have a team of specialists available 24/7 to help you find the best solution for your business. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I am so frustrated. Remember me this is absolutely gross and scam. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Using our center address on your website is illegitimate without an active agreement between us. *We conduct corporate trainings on your preferred dates and location for no additional cost. Here are 8 tips for writing great reviews. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Its an automated process. No staff available for contacting on the event day. They signed me up for things that I didn't ask for - didn't realize it in the fine print. They would not remove the items that I didn't want. For a break between calls, browse the development's many shops and restaurants, or explore the . We have checked and cannot find any payment details set up in your account. She would do her best to escalate my process by letting them know this terrible status. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We may have received incorrect data. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Its an automated process. But the Regus does not have flexibilities, nor willing to retain long term tenants. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. October 14 Paid for parking online and have now received parking ticket from private company. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Kind regards, Lorraine BruleGlobal Customer Service at Regus. This company has the worst customer service I have ever experience in my life. Turned up at 450 Bath Road, Heathrow. Were clear about this from day one. And whatever the future brings, were able to handle that too. Develop, apply and embed the knowledge and skills acquired by this program to your organization. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Location: Singapore Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. [protected]@regus.com but did not receive reply. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Jan 01 - Aug 31 I cannot stress enough the lack of professionalism and poor service. Hi Hannah, Im sorry if you felt the need to escalate this. Build an instant presence wherever you need to be, at prime business locations. I look forward to receiving more information from you. Regus are not transparent with their pricing. You should do so via your online account (www.myregus.com). The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Hi Hannah, Im sorry if you felt the need to escalate this. Contact the organizer to request a refund. They charge an excessive retainer fee. Need to find a different location? You should receive your refund within 30 days after your agreement end date. I would love the opportunity to help further but havent been able to identify your account. Work wherever you need to with flexible access to our global network of workspaces. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Log in to access all our services and products Email. Requesting your retainer refund is very easy: simply log into your online account (i.e. Best, Lorraine Brule Global Customer Service at Regus. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. *T&Cs apply. They still continue to send invoices with no one responsible to be there to answer. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. 2023 Trustpilot, Inc. All rights reserved. The complaint has been investigated and resolved to the customers satisfaction. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I would love the opportunity to help further but havent been able to identify your account. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. My contact end of March 2021. I already enter my bank information twice. Absolutely unacceptable behavior. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I have requested a retainer refund for almost three months. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Have a question or issue with your current products and services? The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. 2. If you need further help, pleasespeak with our team member who is already in touch with you. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. BBB reports on known marketplace practices. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Anyone can write a Trustpilot review. There is non existent customer service department. 5. But when It comes to a refund retainer. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Ts and Cs apply. The additional increase in your monthly fee is due to the annual indexation. I was using virtual office space. 6. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. But change is necessary and you as a change manager will be expected to lead from the front. You should receive your refund within 30 days after your agreement end date. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We will then confirm your payment date and amount. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Hi Stephen, Requesting to have your retainer refund is an easy process. I have been renting an office space at Regus in Kings Hill for over 12m now. I cannot stress enough the lack of professionalism and poor service. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. No staff available for contacting on the event day. GO LITERALLY ANYWHERE ELSE. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. How BBB Processes Complaints and Reviews. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. They are scammers, and incredibly dishonest. Thats no big deal, makes sense. If you were to take direct space or a sublease you would also see these fees in your rent annually. If you were to take direct space or a sublease you would also see these fees in your rent annually. Talk to an expert. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 7. We found a responsible person where we inform her about the problem. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? 4. Please note: Change Management is 1-day training program (Friday). For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Office Space and Coworking prices are per person per month and are dependent on inventory availability. BBB Business Profiles may not be reproduced for sales or promotional purposes. 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