marta mobility customer service

Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. . MARTA Mobility. Customer Service. Mobility Operators are prohibited from administering medication. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA Customer Experience. Please complete the The assigned Mobility bus is scheduled to arrive during this time. Indicate the use of a service animal, if applicable. https://pass.itsmarta.com/Account/Login. Additional companions will be allowed on a space available basis. custserv@itsmarta.com, Write to: MARTA Customer Service Center Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). When does my Reduced Fare Breeze Card expire? MARTA Mobility does not access residential driveways. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Customer must arrive at work, school or appointment no later than 8:00 AM. MARTA Transit; When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA Customer Experience. Please indicate if no return trip is necessary. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. 404-848-5000 . When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA is smarta! Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. How much does a Reduced Fare Breeze Card cost? Atlanta, GA 30324-3330, Via Fax: Customers must make all changes prior to the date of travel. 2424 Piedmont Road NE To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. 4. Customers are allowed to bring bikes on buses that are equipped with a bike rack. You willstill have the optionof goingintovoicemail. The fax number for Mobility Eligibility is 404-848-6900. MARTA Customer Experience. Customers may travel with one companion. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Individuals may forward the completed application in the following ways: Via Mail: To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Riders' Advisory Council; MARTA HOPE Program; . You can also load stored value (cash) at the cost of $1 per trip. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Five Points Lost and Found Office is temporarily closed. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Vehicle number and operators name, if applicable Name, address and telephone number Untapped Breeze cards will lose value if not activated within this time period. MARTA Police (Non-Emergency) 404-848-4900. It is the operators responsibility to ensure that mobility aids are safely secured. MARTA Mobility Customer entering through Rail Station fare gate Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. The position pays very well also. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Atlanta, GA 30324. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Mobility Fares. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. EXAMPLE: Customer prioritizes the Pick-Up Time. Riders' Advisory Council; MARTA HOPE Program; . Atlanta, GA 30324 Atlanta, GA 30303. Learn more. 30 Alabama Street, SW Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers may also cancel via the MARTA website @ breezecard.com. Day and time of experience For more information, please call Customer Service at (770) 427-4444. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA Customer Experience. Learn more about bikes and MARTA. MARTA Mobility Breeze Cards are not transferable. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. When a return trip is needed, indicate the desired pick-up or drop-off time. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Customers with schedules that require frequent changes are not eligible for subscription service. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customers must be ready to depart at their assigned Ready Time. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Bus I think that things are what you make it. Lost Item Inquiry Formfor lost items. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. . Click hereto access the Mobility Reservation System. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. 2. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. About MARTA. Requests to suspend subscription service must be made at least thirty (30) days in advance. MARTA Police (Emergency) 404-848-4911. The thirty (30) Minute Ready Window will begin at the stated Ready Time. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Regular Breeze Cards are not accepted for Mobility certified customers. Lost Item Inquiry Formfor lost items. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Using tobacco or electronic cigarettes or vaporizers is prohibited. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. B. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5826. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Wheelchairs are defined as three or more wheeled devices. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Inconvenience in using the fixed route system is not a basis for eligibility. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. that the online Mobility application is currently unavailable. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers will be asked to leave a voicemail with their name and phone number. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Police (Emergency) 404-848-4911. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. A MARTA Mobility Service Agent will explain the service and/or mail an application. *Unlimited rides for consecutive days beginning first day of use. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. However, a replacement fee will be charged for each lost or stolen card. Cards MUST be turned in immediately for a re-placement at no cost. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator . Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Applicants should indicate whether they will travel with a PCA during the application process. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: to request that an application be mailed or emailed to you. MARTA Transit; MARTA Service; Facebook; Instagram; The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Operators cannot make change. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Mobility Operators do not provide services that exceed door-to-door assistance. Click this link[ You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Customer Service. The fax number for Mobility Eligibility is 404-848-6900. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Exact addresses of both the origin and destination. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Wheelchair brakes must always be locked while on the lift. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Five Points Lost and Found Office is temporarily closed. 2. Superintendent of Mobility Operations for any inconvenience. Click here to download the Mobility/Paratransit Application. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. To view the full code, please visit MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Customer Name (first and last) or Customer Identification Number. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. 1. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Disruptive, harassing, or threatening behavior is prohibited. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.)

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