viking river cruises cancelled 2022

Steve is a life-long avgeek and a points and miles player. Part refund, at least 25%. I could sail on another cruise line for a lot less money. In this case, you will receive a full refund of your cruise fare. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Applies primarily to to bookings with the following content. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. This content has not been approved or otherwise endorsed by any of these entities. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Booking XXXXXXX. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Viking allows those who book the most expensive rooms to book first. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Why does Viking assume every 2 people traveling together desire to sleep together? This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Poulsbo, Washington. "We will not cancel any cruises," said Shreiner. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I'm with Robin (see below). It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Telling us that a voucher has no cash value is a shoddy business practice at best. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The bottom line is, we have ********* at VRC. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Europe is experiencing unprecedented drought and heat conditions. The trip was more expensive so we paid with our vouchers as well as cash. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. I asked the captain how deep the ship would be if it sank. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. That' our policy,. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Booking number: *******. What? January 27, 2018. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Our trip was canceled and a voucher was issued. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. That's our policy. What? Scheduled and rescheduled elder family care and pet sitting services. Jan. 17, 2022. We use dedicated people and clever technology to safeguard our platform. You dont know a week or 10 days in advance what will happen with the water levels. But this is one American that will never sail with this awful company ever again. Viking River Cruises has left an official reply on this complaint. On 12/20/20 Viking cancelled this cruise. This also had the water turned off and was unable to flush. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . In this case, you will receive a full refund of your cruise fare. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. This made it impossible to catch the next flight from ***** to buenos Aries. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. We rebooked our trip but Viking canceled it again and another voucher was issued. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Jim. BBB Business Profiles generally cover a three-year reporting period. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. NEW! You will be cruising, you will be enjoying," he said. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Princess Cruises | Travel Requirements & Safety Protocols. Viking has refused. Anyone can write a Trustpilot review. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. As a matter of policy, BBB does not endorse any product, service or business. There is rock on the bottom; theres also this little house in the middle of the river. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". 3. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Note that complaint text that is displayed might not represent all complaints filed with BBB. Cost includes $12.95 plus applicable local sales tax. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Seldom travelers may not get enough value to warrant the cost. Call us at 800-454-0927 to speak to a Cruise Concierge today. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Originally booked in 2020, paid in full. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . ***. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). It was not a condition of completing this trip. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. service we should have received at least a partial refund . Not enough for the money hungry cruise line. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Europe has many rivers where cruise lines operate. Not every river cruise line takes the same stance. "Given recent developments and the developing conflict in Ukraine,. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. These levels can swing widely both up and down. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. We are told now that change is not possible at all because vouchers have expired. Risk-Free Guarantee: How it Works My impression of Viking Cruise Line has plummeted far below any other cruise line. I booked the flight through Viking to a Christmas market river cruise. As a result, river levels are falling to critical levels. The couple shore excursions we went on were lame and horrible. Obviously a 2 week notice was impossible in our situation. (The consumer indicated he/she DID NOT accept the response from the business. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Also lost out on the cruise vouchers. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) They can go up, they can go down, rain can come in.. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. River flows are never static and are subject to fluctuations that are unpredictable. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Disappointed with Viking Cruises cancellation policy. We booked the *********** cruise with Viking prior to COVID *****************. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. She is scheduled to start ************ this week. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. The ship can welcome up to 386 passengers, and. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We only wanted our money to be applied to another cruise in 2023. We booked a river cruise (Danube) for March 2022. I will never travel with Viking . 12 reviews. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. I purchased a cruise for my wife and myself then Covid hit. Very disappointing. Multiple tests were run, including a Covid test, which came back positive. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Not impressed and wi never book another trip with this company. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. The plane returned to the gate and he was transported to the local hospital. Yazmin Hope and Libby Gallagher Desired outcome: Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. We booked a cruise, paid the full booking amount. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus What does Viking do Nothing. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. See details. Think 3 times before booking with Viking!!! If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. That's exactly the case with the Amex Platinum card. This requirement was enacted after we booked this trip . I believe this policy and practice is clearly unfair and rather reckless. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. They offered us a 150 dollar non refundable credit to be used onboard. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. The even occurred in February of 2023. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . This is known as ship swapping. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary.

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