stubhub refund lawsuit

It also asked for a reinstatement of the pre-March 20 refund policy. Sign me up! ADD ME PLEASE! McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. A link has directed you to this review. Lied to me and stole from me. StubHub sued over COVID-19 change to its FanProtect guarantee scheme 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. They're upset StubHub is refusing. I still have tickets for myself for that Gabriel Iglesias show. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Frustrated concert goers still fighting for refunds List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub sued over refunds for canceled events during coronavirus All Rights Reserved. Read the complaint here: StubHub Refund Class Action Complaint Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. It was also worth 120% of the original order price. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. StubHub is an American ticket exchange and resale company. Either take their alternative or take a refund. Despite the alleged deception, the company's policies did not reflect the actual . Punk Rock Bowling and Music Festival Tickets - StubHub The NHLs suspension caused a spike in the number of e-tickets sold. Their customer service is useless and brain dead. Never got my refund, asked for compensation and never anything. Re: adele show refund. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. SV is correct. I will (apparently) receive a refund, but the damage is done. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Please add me. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. In this . They sell you things they don't actually own and if there's an error, too bad for you. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Sign up to receive our free weekly newsletter. Never again StubHub. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. I will never use this company again to buy or sell tickets. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. The company is accused of failing to resolve complaints from tens of thousands of customers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The federal court ruling in the case is a consent judgment between the parties. 'You're stealing my money': StubHub leaves customers feeling screwed In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. I have not received any information on recovery of my money yet. How to Get a Refund for All Your Tickets - Vulture STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The coupon, of course, expired in 12 months. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Read our Newswire Disclaimer. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The MDL transfer order can be found here. settlement administrator or your attorney for any updates regarding StubHub Refund Class Action Lawsuit - Gibbs Law Group Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . And the seats they offered were listed for $30 less than the ones I purchased. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. They told me to sell them. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. StubHub is the origin source of the transaction. StubHub To Refund Canceled Events After Pandemic Complaints WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. But the company does not need to comply with the law to avoid liability. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. She told me this escalation process would take 3-5 business days. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News In the . If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Previously, she represented workers and retirees at a national employment law firm. I am not good at technology. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. All Rights Reserved. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. He was promptly told no because the game was not technically canceled, only postponed. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Adam Silver had to get the Christmas bonanza in- fans be damned. But, as an alternative, the 120% off coupons were also . that reports on class action lawsuits, class action settlements, Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub I only hear that events will be cancelled if there are not enough performers. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The credits issued by the company are valid through the end of 2022. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The Daily Journal named her a Top Woman Lawyer in California for 2021. Ive used Stubhub for over 4,000 transactions. | A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Gender Discrimination against Transgender and Nonbinary People. I want my refund from them as well. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub is doing this as opposed to providing full refunds for canceled events. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. 12/29/2022. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. FanProtect Guarantee: THEIR GUARANTEES ARE A LIE. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . StubHub sues Golden State Warriors, alleging monopoly - ESPN.com While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Read the complaint here: StubHub Refund Class Action Complaint. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Unfortunately, the seller never came through with the e-mail transfer. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. CEO Baker is just another crook collecting money he never earned. I am disputing through PayPal. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. They never followed up. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. If the other driver has minimum liability coverage, can I still sue them? All Rights Reserved. Do You Have to Pay Taxes on Lawsuit Settlement Money? Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Please add me. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The next day, I received a $500 charge. I no longer have that card either and was concerned about that as well. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Ive been trying to get my money back for 2.5 years with no luck! I may or may not be able to make use of rescheduled games as in the Nets- Denver game. I was informed they could not secure the tickets from the seller. The users allege breach of contract and violations of various California consumer protection statutes. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. A California class-action lawsuit has been filed against the ticketing site StubHub. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund

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