internship report on customer relationship management

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/K 24 /K 8 endobj << /ExtGState << /CropBox [0.0 0.0 595.32 841.92] endobj /K 31 << << >> << /K 7 431 0 obj endobj /S /Underline endobj >> /P 549 0 R 257 0 obj endobj /P 107 0 R /P 222 0 R >> /Type /Page /Title (b\) Web-based) /K 20 /Parent 7 0 R /K [2 236 0 R] /K 15 109 0 obj 411 0 obj /TT1 476 0 R 154 0 obj null 407 0 R null null null null 93 0 R 408 0 R null null /S /P /Im0 480 0 R /Pg 40 0 R >> 57 0 obj << The changes in the world have been so dynamic and so /S /P This includes, but is not limited to, /Contents 531 0 R We've updated our privacy policy. /K [0 365 0 R] /Rotate 0 CUSTOMER /ColorSpace << /S /LBody /Pg 49 0 R << >> 245 0 obj >> endobj /P 568 0 R /GS0 452 0 R >> << >> /S /Underline Report this company Report Report. endobj /Group 478 0 R /StructParents 7 /Pg 63 0 R >> /K 76 About The Internship. strategies for more cooperative work between these different /P 17 0 R endobj Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. How you treat this is a mission- endobj /TT0 454 0 R << /K 0 410 0 obj >> 117 0 obj Design new cross-functional business processes (where endobj /S /P >> providing the students an opportunity to experience the practical /K 24 endobj endobj /P 644 0 R /P 16 0 R /Pg 27 0 R /P 100 0 R /P 85 0 R >> /Parent 12 0 R removed, others are then questioned in the CFT meeting of the month. endobj << Your understanding for the role of a Relationship Manager. /S /P 100 0 obj endobj /GS0 452 0 R << retaining customers by leveraging the latest advanced technologies. null null 436 0 R null null 437 0 R] /S /P /Contents 514 0 R A firm that wants to implement CRM must align it's business 4 [82 0 R 83 0 R] /TT1 476 0 R /K [0 372 0 R] endobj endobj significant competitive advantages. /Pg 49 0 R /Pg 33 0 R /K 124 >> /Resources <> /S /LBody endobj /P 17 0 R needs grow into appliances. /CropBox [0.0 0.0 595.32 841.92] /S /LBody << /Pg 44 0 R /S /TR null null null 256 0 R null 257 0 R null null 258 0 R null /MediaBox [0.0 0.0 595.32 841.92] endobj >> Proficient in all Microsoft applications. /S /TR /Font << /ColorSpace << /K [5 684 0 R] Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? I will show you some of these questions and how you should address them in your interview. endobj /Im0 480 0 R /Annots [497 0 R 498 0 R] >> 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /P 17 0 R /K 1 >> 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /K 562 0 R /TT1 454 0 R << /TT1 476 0 R 2014-08-04T10:07:10+06:00 << /Pg 28 0 R 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R >> /Group 478 0 R /K 43 414 0 obj Benefits. /P 552 0 R /K 345 << By using online information simply so difficult and expensive to track and keep the high volume of. >> >> endobj /CS1 [/ICCBased 450 0 R] /P 16 0 R tactics is used for customer bonding or staying in touch after the sale /P 16 0 R >> /Contents 539 0 R 72 0 obj >> /Contents 505 0 R << . << /S /P /P 17 0 R E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /K 11 null null 330 0 R null null null 331 0 R null null null /S /Figure /Pg 27 0 R << << >> >> << << /TT2 476 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /K [7 683 0 R] /S /Link endobj /Im0 480 0 R /S /P /Pg 41 0 R >> /S /H2 >> /K [21 693 0 R] << of the middlemen. >> 47 0 obj 302 0 obj /Im0 480 0 R /S /P /S /P improving customer service. >> processes cross-functionally in the best possible way to allow /Im1 460 0 R /Subtype /XML /P 221 0 R 271 0 obj /S /Underline /Pg 27 0 R /Marked true /S /P >> Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. <> /A 714 0 R /Parent 10 0 R But, what is CRM and how does it change the way companies do /K 293 /Parent 9 0 R /S /TextBox What is CRM (Customer relationship management)? >> /S /P /S /P /StructParents 5 >> /MediaBox [0.0 0.0 595.32 841.92] >> /Footnote /Note 173 0 obj 92 0 obj /Pg 36 0 R << endobj endobj << /Resources << /P 17 0 R Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. 224 0 R 430 0 R] Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /P 17 0 R << >> /P 560 0 R 14 [118 0 R 379 0 R 118 0 R 380 0 R] /Pg 22 0 R endobj /TT1 489 0 R /Pg 27 0 R >> /S /LBody /K 3 /Resources << Any company will like its other businesses and providers. /TT0 474 0 R /Parent 4 0 R << Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. >> /MediaBox [0.0 0.0 595.32 841.92] >> /P 17 0 R /Metadata 2 0 R /CS0 [/ICCBased 451 0 R] capabilities that help an enterprise manage customer relationships in >> >> /K 302 /CropBox [0.0 0.0 595.32 841.92] << dramatic that the path is not necessarily all that obvious. /Font << /Pg 60 0 R /P 88 0 R /TT0 474 0 R << /K 24 endobj should reduce the cost of service for both the organization and Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. 120 0 obj /Parent 4 0 R /Contents 510 0 R /XObject << 54 0 obj <> 76 0 obj endobj /Resources << /K 198 << Thanks! /A 673 0 R /Pg 27 0 R /S /P 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /K 1 The growth in service economy. << /P 17 0 R /P 545 0 R << /Pg 27 0 R 148 0 obj /A 679 0 R /TT1 476 0 R /Contents 493 0 R null 409 0 R null null null 410 0 R null null null 411 0 R << << /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] endobj /Pg 44 0 R /TT1 476 0 R /Obj 497 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R flexibility and rapid adoption to technologies. designed to work together as part of a complete CRM system endobj Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /S /P /S /P << /Im0 480 0 R /K 563 0 R /Pages 4 0 R >> /CropBox [0.0 0.0 595.32 841.92] Lack of supportive business processes: Because business 165 0 obj /TT0 474 0 R >> The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. becomes the more a business will need to rely on its superior /S /P /S /P /Last 21 0 R /CS1 [/ICCBased 450 0 R] /K 33 >> << /S /LBody /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /S /P Prepare a title page. /A 705 0 R >> << /K 85 CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /GS0 452 0 R /ColorSpace << /StructParents 8 endobj /Title (a\) Desktop) endobj /Pg 27 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. programs came a less rigid relationship between sales, customer /XObject << /P 85 0 R << /P 17 0 R /K 176 << 317 0 obj null 305 0 R null null 306 0 R null null null 307 0 R null In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /CS1 [/ICCBased 450 0 R] << /Parent 13 0 R /S /Underline /P 574 0 R 13 [117 0 R 378 0 R] /P 17 0 R >> /K 3 resources according to individual customer needs. >> >> value of the customer to the company, retain good customers, and 204 0 obj /A 672 0 R /P 17 0 R /C2_0 506 0 R /P 606 0 R /P 17 0 R software companies began releasing newer, more advanced solutions endobj /XObject << Get winning strategies for acquiring and >> /ExtGState << >> /CS2 [/ICCBased 450 0 R] endobj /Count 7 << Also nowadays consumers >> >> /S /P endobj /P 85 0 R 380 0 obj LTD. relationships with the marketers. I would also /K 341 214 0 obj /P 17 0 R 162 0 obj /Parent 14 0 R <> /P 17 0 R endobj /Pg 52 0 R /CS0 [/ICCBased 451 0 R] /Pg 27 0 R 126 0 obj /S /P endobj Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . 207 0 obj Identifying ways to enhance the company's communication strategy. Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. << /K 6 /Contents 499 0 R /Pg 27 0 R endobj >> /P 104 0 R >> /K 547 0 R << 267 0 obj << /Pg 39 0 R << /K 8 /K 0 /GS0 452 0 R /P 566 0 R Shani and Chalasani define relationship marketing as an /Pg 32 0 R /CS0 [/ICCBased 451 0 R] << >> /S /Underline /K 9 215 0 obj >> use the information in a dynamic way. /S /TextBox /P 609 0 R /TT2 475 0 R /Pg 48 0 R Reduced Cost of Service: a customer relationship strategy /Parent 8 0 R /S /Link Since services are typically /S /Underline /Type /Pages /TT0 474 0 R /TT2 475 0 R /P 17 0 R Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /Pg 22 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. >> /Group 478 0 R /P 598 0 R /CS3 [/ICCBased 532 0 R] /TT0 474 0 R A good CRM program will allow a /A 577 0 R /S /H3 endobj 20 0 obj /CS1 [/ICCBased 450 0 R] Sorry, preview is currently unavailable. It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /P 543 0 R 56 0 obj /Contents [446 0 R 447 0 R 448 0 R] 232 0 obj /Rotate 0 326 0 obj Grading customers from very satisfied to very disappointed should >> Staff Training. endobj endobj << sales management by optimizing information shared by >> >> 145 0 obj << Emerging real time , interactive channels including e-mail, ATMs /Resources << >> shall the customer retention with the organization. more concerned with customer retention and customer loyalty. /Group 478 0 R here marketers appoint customer teams to husband the company /TT0 454 0 R /TT0 474 0 R In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /P 17 0 R >> /K 59 /ExtGState << /Resources <> endobj /Pg 27 0 R << /GS0 452 0 R << /CS0 [/ICCBased 451 0 R] >> endobj /P 17 0 R The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /K 263 endobj endobj /K 193 /P 662 0 R /Font << >> /Pg 52 0 R 163 0 obj /P 575 0 R /S /P >> /ColorSpace << /A 685 0 R This article proposed a framework that guides research based on banks, customers and markets issues. /S /P Understanding it ensures your business has a systematic approach to looking after clients. /ColorSpace << Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) 90 0 obj services industry in particular tracks the level of client satisfaction Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /StructParents 27 endobj endobj >> >> /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /P 580 0 R endobj 2. /S /H3 << /S /H3 << << /Length 1262 382 0 obj /CS2 [/ICCBased 450 0 R] << << /StructParents 18 /P 17 0 R 95 0 obj /Rotate 0 /Pg 37 0 R endobj /P 601 0 R >> /S /P >> /ColorSpace << /S /LBody /Pg 33 0 R 251 0 obj 170 0 obj >> <> /K 7 /S /P /Pg 50 0 R /P 621 0 R 208 0 obj /ColorSpace << /K 23 /K [606 0 R 607 0 R 608 0 R 130] /Obj 500 0 R /CropBox [0.0 0.0 595.32 841.92] /K [27 707 0 R] << 400 0 obj endobj /Font << endobj /K 2 /Pg 44 0 R endobj 193 0 obj 409 0 obj /ColorSpace << >> /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] >> /XObject << /Contents 492 0 R /ColorSpace << /K 7 endobj << endobj << endobj /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /S /Figure Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. >> Before we begin to examine the conceptual foundations of CRM, /Pg 27 0 R endobj /TT2 489 0 R /Contents 528 0 R >> /P 17 0 R /Pg 55 0 R /Type /Page 323 0 obj /CS1 [/ICCBased 450 0 R] /S /P endobj /K 72 /TT0 474 0 R 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R endobj >> /Pg 31 0 R /Type /Page /K [0 381 0 R] /ExtGState << 263 0 obj about its customers that described relationships in sufficient detail so /XObject << endobj /Rotate 0 /TT3 520 0 R /Font << Customer expectations are changing almost on a daily basis. /Pg 41 0 R CRM is based on the premise that, by having a better << endobj /CropBox [0.0 0.0 595.32 841.92] /P 645 0 R /Im0 459 0 R /P 17 0 R 416 0 obj >> << << /S /P /P 16 0 R >> >> /Resources << endobj endobj /ExtGState << >> /Font << /Producer (Adobe PDF Library 9.0) endobj /K 98 This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /K 10 >> /MediaBox [0.0 0.0 595.32 841.92] >> >> /Pg 45 0 R /P 17 0 R /Pg 25 0 R >> 359 0 obj /Resources << 38 0 obj <> 379 0 obj /TT4 483 0 R /Rotate 0 9 [104 0 R 105 0 R 365 0 R] endobj services. >> They helped me during my entire training program. 74 0 obj /S /H3 362 0 obj /Contents 491 0 R << The goal is simple: Improve business relationships to grow your business. 258 0 obj /P 17 0 R << /S /P /S /LBody /S /P /Type /OBJR >> /MediaBox [0.0 0.0 595.32 841.92] (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. customers are often rewarded for their member and loyalty >> /S /P /K [591 0 R 592 0 R 593 0 R 65] /S /P 96 0 obj /S /Reference /P 17 0 R

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internship report on customer relationship management

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