arhaus customer service complaints

I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. My quality and service experience has been much better at Williams Sonoma brands and CB2. The 2nd one got had a chip on the top and an off color board. You have successfully subscribed to our list. Please send all requests to [emailprotected]. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Love everything! Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Kudos to Tracy the designer who helped us. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. 30 days: Bedding must be returned unused in the original product packaging. Please see our Measuring for Furniture Delivery guidelines. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. I can't say enough about the beautiful furniture and great customer service at Arhaus. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Restocking fee does not apply to Non-Furniture Items as defined above. Tricia one of the design consultants came to my home and helped me plan my buy. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. DO NOT BUY the worry-free protection. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. When it arrived, it had a stain on it--water stain? Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. They are a publicly traded company of over 2 billion dollars. This was my first and last Arhaus experience. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. 68. The pros: Nicely designed, modern sofas and sectionals. It's for sure my favorite furniture store in San Diego! Forget about it! He offered different seating options to match the table within our budget. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. The pros: Beautiful selection of unique, quality dining furniture. Walking around aimlessly Tricia came to the rescue. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Laurie. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. She kept in contact to see how we liked our products. I purchased several pieces of furniture from Arhaus. Read trusted and proven furniture store reviews from thousands of real customers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! The pros: Beautiful and interesting selection of coffee tables. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Yes. Overall, customers have good things to say about Arhaus and their online shopping experiences. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I had almost same bad experience as the folks put one star. No return emails. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. It was delayed in May, promised it would arrive in late June. Everyone there is incredibly helpful and great to work with too. My experience here was terrible. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. I cannot comment on the quality of my furniture since I have just received it. Andrea and Chris are amazing. The sandals are fine and what was ordered. Thank you. ! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I asked for my money back. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. We had wonderful service and design consultation thanks to Rebecca Scott. We have enjoyed a wonderful experience working with the team at Arhaus. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. They have a huge selection of their furniture and are more than willing to help you every step of the way. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Start with a fabric or finish swatch to ensure the perfect choice. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. You won't be disappointed. What do we find? Most of our products and custom options are available online, however not all pieces are shown. | Read 21-40 Reviews out of 40 Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Delete Claim your profile to access Trustpilots free business tools and connect with customers. I requested new back cushion, fabric only, and was told No. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Thank you Tracy. I want to escalate past the store manager, but they will not provide a contact. The furniture is decent at best but totally not worth it with such poor service. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Loved working with Etta and Chris. Beautiful furniture at shocking prices. Reminds me of Best Buy. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. DO NOT BUY, RISKY. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Key Responsibilities. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I tried several times to order them, each time being told that I would definitely get my chairs. Information provided by various external sources. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. I called to check on the order since we are entering the second week of April. If you don't expect any customer service go to this store. I got many compliments on them. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Thank you to Daniel and Michael as well as the professional delivery team. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Wife desired a unique dining table with stone inlays priced at $6200- wow. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. She has a flare and creative abilities which we appreciated. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Tracy has been so professional through out the whole experience. Step 1: Dig deeper by asking the right questions I did so, and they sent a third party furniture repair company. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Your experience can help others make better choices. The day one mission was to make furniture sustainable, both environmentally and in product quality. No problem -- they were sending a new cover. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. We want you to love your new piece as much as we do. Daniel Mar has a great eye for color and space. A 10% restocking fee will be applied. My residence wont be ready for weeks. I will definitely be going back. Yes. Absolutely stunning store and I love all their merchandise! Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Unfortunate that they can't work to make customers happy. I asked for 10% considering I spent all night upset with my experience. Do you offer in-home design consultations? I just agreed to take the wrong color and one brok on delivery. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines.

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